The Saudi Arabian Ministry of Health has issued Standard Operating Procedures (SOPs) for effective telehealth service delivery in July 2021. The SOPs contain stepwise, detailed instructions to receiving facility coordinators, referring facility coordinators, receiving and referring clinicians to ensure optimal success and effectiveness of telehealth services delivery.
Focus areas of the guidelines: Administrative responsibilities (coordinators and schedulers) Referring facility coordinator Verification of inbound and eligibility form, patient consent forms Ensuring of availability of patients’ records Ensuring the availability of appropriate facilities and equipment for consultation Submission of referral requests through the “Ehalaty” system Scheduling accepted referrals along with receiving facility co-ordinator Confirmation of appointment 24-hours before the appointment over…
