90 per cent of the patient-doctor disputes are due to improper communication. Therefore, Indian Medical Association (IMA) has constituted a Mediation, Conciliation and Grievances Redressal Cell that will meet twice every month to dispose of complaints from patients. IMA has written a letter to all its 1,700 local branches and 30 State branches to open IMA-mediation, conciliation and grievances redressal cell in their respective State/local branch and meet on the first and third Saturday every month for amicable settlement of any dispute between a patient and doctor member of IMA.
Upon receiving a complaint by IMA from an aggrieved person, the same shall be handed over to the committee that shall issue notice of the said complaint to the doctor member concerned with directions to file their response. The committee shall obtain the consent of both the parties in writing in the prescribed…
