After practicing for a few years, we tend to get into a rut. This is why it’s a good idea to step back and critically appraise your practice every year . You can use the following criteria in order to do so objectively. If you can request another doctor to do this for you, this is even better. Critical patients can also help you improve , provided you don’t get defensive when they censure you. Use their feedback constructively to improve the care you provide to your patients ! a. General Clinic Facilities Is the area big enough ? What about the design, atmosphere, cleanliness, maintenance ? Are the waiting rooms comfortable ?
Do the patients feel pampered ? Do the examination rooms offer privacy ? Are they well-equipped ? Are the toilets clean ? easily accessible ? b. Telephone System Are their enough incoming lines ? Are phones answered promptly and politely ? Are fax, e-mail services…
