"Example is not the main thing in influencing others, it is the only thing. " - Albert Schweitzer. To a large degree your employees are your clinic. While it is true that your patients come to see you, the quality of the interaction of your staff with your patients is just one of the many areas your people can either make or break your business.
Your staff also has a huge effect on the quality of your life, because dealing with people can be agony or ecstasy - the source of your greatest frustrations or your most gratifying accomplishments. You need to enhance your ability to effectively interact, direct and work with people. Unfortunately, most doctors never acquire good people handling skills, let alone management training , along the way. One problem is that most of us don't intuitively know what makes people tick and as a result we get involved in all sorts of counterproductive and…
