Nowadays patients are aware of their rights in terms of the healthcare services and quality of healthcare services. This article reviews the different parameters developed or proposed by various healthcare leaders and providers to measure the quality in the health care sector. Health care is the diagnosis, treatment, and prevention of illness, disease, infection, or other physical and mental impairments in the human beings. Healthcare is provided by practitioners, nurses, midwifery, obstetrics, surgeons, optometry, pharmacy, psychology, and other care providers.
Hence there are various parameters or indicators for judging the quality of health care service provided. Measuring Customer Satisfaction A number of articles have proposed models for determining customer/patient satisfaction. Following are some of the ways of identifying customer satisfaction from the real world: Using the…
