A consumer commission in Tamil Nadu has ordered a wellness clinic to pay a woman ₹86,200 after finding that it failed to justify retaining the payment for an incompletely delivered weight-management package. The woman had enrolled in a 10-session cryotherapy program but attended only four sessions. The complainant said she approached the clinic after seeing an advertisement for its weight-reduction program on social media. According to her complaint, the clinic’s staff assured her of weight loss, prompting her to purchase the 10-session package.

She alleged that she subsequently developed cold, fever, and a runny nose, which she attributed to the low temperatures during treatment. She also claimed that she gained weight instead of losing it. The commission noted that the woman had not produced medical records establishing that her reported symptoms were directly caused by cryotherapy.…