While a patient may trust his physician based on a past cure, satisfaction is more dependent on the Soft skill of the doctor. A successful career in medical practice not only depends on the accuracy in the clinical judgment of a physician but also winning the trust of the patient and ensuring patient satisfaction. More often, than not, patient dissatisfaction is a direct result of asking inadequate questions or being too formal by sticking to clinical questions and writing the prescription or not listening to their problems in details.
Indulging in a deeper conversation to dig out the issues in detail and understanding their exact needs are essential. A friendlier attitude definitely helps Shy patients to ask repeat questions and leaves them satisfied.
