Most doctors get put off by patients who complain and most doctors will either ignore these patients – or fire them ! While I’d rather have smiling and happy patients as well , I also believe that every complaint is a gift – it’s a chance to learn and improve. In fact, we actively encourage our patients to provide us with feedback – and both compliments and complaints are welcome . Compliments give us a high and tell us we are doing a good job. Complaints remind us that we can do better !
As a doctor, I am focused on providing high quality medical care to my patients. However, I also run a clinic, and I may not see some basic problems ( which are easy to fix) unless someone takes the trouble to point them out to me ! Most patients are quite reluctant to complain to their doctor. For one, most are respectful and are quite grateful for the medical attention and care they are getting.…
