It is a prime responsibility of a physician to provide quality care to the patients. Keeping up satisfied patients is a top priority especially in a service driven industry such as health care. Asking for and collecting money from patients is among the most difficult aspects of practice management, and the current economic downturn makes this task even more challenging. But what if a patient refuses to pay?
Although, the last conversation a patient wants to have with a physician is a discussion over refusal to pay for what the patient perceives as inadequate treatment. Some patients communicate immediately that they refuse to pay for less than perfect treatment. The patients that don't bring up money in the conversation usually expect that the physician may offer some kind of reduction in their bill for them to continue to be loyal. Also, the way in which office staff handles…
