Emergency rooms in government district hospitals frequently face overcrowding, limited resources, and high patient turnover. These factors, combined with emotional distress among relatives, often lead to hostility from patient attendants, posing challenges to both patient care and staff safety. Problem Statement: Hostile behavior from attendants commonly arises due to anxiety, perceived delays, lack of communication, and misunderstanding of triage priorities. If not addressed promptly, such situations may escalate into verbal or physical aggression, disrupting emergency services.
Key Contributing Factors: Overcrowding and prolonged waiting times. Inadequate communication regarding patient status Poor understanding of triage systems Emotional stress in critical or medico-legal cases Management Strategies: 1. Effective Communication: Provide clear, concise, and regular updates…