Successful high-quality cancer care is extremely important for improving patient satisfaction. Specific teams and tools are designated by healthcare organizations to ensure optimum patient satisfaction. However, during the emergence of COVID-19, the safety of the patients and staff became a prioritized concern while other factors like patient experience were often neglected. Now, when the world is slowly returning to normalcy, the healthcare providers (HCPs) have shifted their attention back to patient satisfaction.
The primary goal of cancer centers would be to ensure optimum patient satisfaction in the new ‘contactless’ society. One way to achieve this goal is to devise tools that can ensure effective communication with patients and their families. A study group has formulated AIDET– an acronym for acknowledge, introduce, duration, explanation, and thank you – to enhance patient…
