Recently, there was a news item in national dailies regarding a survey among patients which concluded that 25-30 percent of them were unhappy or dissatisfied even with the premier medical institutions in the country. Presuming, that there is some truth in these reports then it should be a cause for concern. Do you think patients as such are over demanding or over expect from medical people? I have seen that patients are usually not satisfied with any of hospitals whether, government, private, corporate , service or even charity Hospitals.
What could be the cause of this so widespread dissatisfaction or unhappiness? It is understood that patients or their attendants are in anxiety and stressed due to multifarious problems and any deficiency in communication skills may provoke them to over-react and feel unhappy. What should be the right approach on our part ? Being a doctor myself, I…
