The COVID-19 pandemic accelerated telemedicine adoption globally, raising questions about its effect on patient satisfaction. A recent literature review (11 studies, 2019–2024) compared satisfaction between telemedicine and in-person care in adult primary care, using validated tools such as Press Ganey and CAHPS surveys. Most studies found no significant difference in patient satisfaction across both modalities, with one reporting a preference for telemedicine and another favoring in-person visits.
Interestingly, satisfaction was higher when teleconsultations were with a patient’s own primary care physician rather than an unfamiliar provider. Cost-effectiveness emerged as a consistent advantage, while quality of care was largely perceived as equivalent. These findings suggest telemedicine is not inferior to traditional visits, though more research is needed to clarify which factors most…
