Worldwide, most of the healthcare professionals and hospitals hesitate to even disclose, apologize, and investigate the adverse event due to the threat of medical malpractice lawsuits associated with it. It is evident that patients tend to suffer psychologically, physically and financially if these events are not handled properly. One of the major causative factors for medico-legal issues can be a poor response from a medical professional and hospital staff that worsens the negative impacts of an adverse event.
However, nowadays, several hospitals are implementing communicating and resolution program to help support positive patients experience even after the patient has faced an adverse patient safety event. Can such initiatives help in resolving patient problems and retain patients? Source: PatientEngagement HIT
