Why is healthcare such a mess today? This is because doctors have abdicated their responsibility towards patients. The word doctor is derived from the word deocere, which means to teach, and it's part of our duty as medical professionals to teach our patients what they need to do in order to get the right medical care when they fall sick. Patient education is at the heart of good medical care, because it encourages openness and transparency, and builds trust between doctor and patient.

However, because doctors are very busy, they often don't have the time or the energy to do this, as a result of which the trust deficit between doctors and patients is widening year after year. Sadly, we have failed to utilise digital media in order to reach out to our patients. We need to educate them as to what the right treatment protocols for their illness is, so they have realistic expectations of…