In order to understand patient's experiences and expectations from healthcare providers, Federation of Indian Chambers of Commerce and Industry (FICCI) and market research services provider Kantar IMRB released Healthcare Consumer Report 2017. This article provides an overview and the key findings of the report. The report prepared on the opportunities and gaps in experience and services offered by Indian healthcare providers was released at FICCI's annual healthcare conference 2017 in New Delhi.
One of the various issues addressed by FICCI is to focus on the Indian Healthcare ecosystem including bringing about policy change, strategizing and effective implementation of Government policies, the need for interoperability and transparency in the industry, and scale-up of provided services. This healthcare report is important amid the rising debates on cost, access, and quality of…
