The honorable Supreme Court of India has iterated that healthcare has been under the Consumer Protection Act since 1957 based on the Bolam v Friern Hospital Management Committee case. Healthcare professionals are held responsible for any medical negligence and malpractice committed during patient care. In 2019, the Government of India introduced a new Consumer Protection Act in which “healthcare” was removed from a section that defines “service” provided by various facilities and businesses.
However, the section indicates that the definition of service is not limited to the facilities and businesses mentioned. This generalized definition confuses many medical professionals regarding whether healthcare comes under the Consumer Protection Act or not. To clear all your doubts regarding the association of healthcare with the Consumer Protection Act (2019), we bring you an exclusive…
