"Let your fingers do the walking. " American Telephone & Telegraph (AT&T). The one instrument doctors use more frequently than their stethoscope is the telephone ! While most doctors are expert at starting IV lines, they forget that the clinic telephone is their clinic’s lifeline, and unfortunately, most have still not learnt to make the best use of the telephone.
This is one of the most important tools in your clinical practise, but most doctors do not bother to ensure that their telephone system works properly. However, this carelessness can prove to be expensive - after all, if a patient cannot phone you, how will he be able to fix an appointment? Remember that your phone is often the first point of contact of your patients with your clinic – and it’s vital that you create a good first impression. To many patients, how your practice manages its telephone calls is an indication of…
