Normal 0 false false false EN-US X-NONE X-NONE table.MsoNormalTable{mso-style-name:"Table Normal";mso-tstyle-rowband-size:0;mso-tstyle-colband-size:0;mso-style-noshow:yes;mso-style-priority:99;mso-style-qformat:yes;mso-style-parent:"";mso-padding-alt:0 5.4pt 0 5.4pt;mso-para-margin:0;mso-para-margin-bottom:.0001pt;mso-pagination:widow-orphan;font-size:10.0;font-family:"Calibri","sans-serif"} The definition of culture can be complex and wordy, but we can all recognize what it means. A practical, easily understandable definition is - ‘the way we do things around here’. Leading five-star hotels provide an excellent example of a great service culture.
In the hospitality industry, customers truly come first, whereas in hospitals, putting patients first is just a statement we pay lip service to. Design resilient systems Along with inculcating a first class service culture, we also need to…
