Dealing with disappointed patients is a special challenge. There are many reasons, from fighting with the front desk to waiting times to bad results. No matter what has happened to cause the patient to be disappointed or dissatisfied, their perception is real regardless of the validity of their complaint. Acknowledge it, get to the bottom of their concerns, and try to make it right. To prevent disappointment, expectations need to be set at the beginning. Promises of excellent outcomes should be avoided.
And the potential for risk or failure should be outlined before treatment. There are several scenarios that could be causing the problem including The staff is doing or saying things that are making patients unhappy. They may even be behaving in ways that the physician may not intend. Physician's office is not acceptable, difficult to get to, or is not clean. There is trouble with…
