I was recently hospitalized for 4 days at a highly reputed brand name corporate hospital in India for a benign, self-limiting illness. Health-wise, I am fine now. However, I was deeply saddened with the state of basic processes and protocols in such an expensive and prestigious hospital. Here are some observations: I opted for a high-end expensive private room. The bed mattress was badly damaged and torn in the center. Not only was it deeply uncomfortable for me, it is a major breech of infection control processes. I wonder how their bed mattresses are in general wards.
Many times, the bed-sheets had visible and embarrassing holes in them. A number of nurses, duty doctors, dietitian etc. visited me. NO ONE (except the charge nurse on the morning after admission) introduced themselves. I never received a physical examination even though this was a full regular admission. Except for the…
