Background: Patient satisfaction survey is a valuable tool to measure the outcomes of care rendered by hospitals. The outpatient department (OPD) is a very crucial area of any hospital service as a huge number of patients visit this area for clinical services. Information about the quality of services in OPD will serve two purposes, i.e., identifying areas of improvement in the services offered and highlighting the need for corrective actions.
Patient satisfaction is the key determinant for assessing the quality of patient care and is the desired outcome of every hospital. The present study was conducted to measure the levels of patient satisfaction and to ascertain any service gaps in OPD of a tertiary care teaching hospital, Mysuru, India. Materials and Methods: This cross‑sectional, descriptive study was conducted among 600 patients using a structured questionnaire for assessing the…
