In a notable judgment, the District Consumer Disputes Redressal Commission (DCDRC), New Delhi, has held a Delhi-based clinic accountable for medical negligence and deficiency in service following two failed hair transplant surgeries. The court observed that the clinic lacked the necessary licenses and government authorization to perform modern scientific hair implantation procedures. Further, the treatment was deemed an unfair medical trade practice, carried out without qualified expertise and seemingly driven by financial motives. The patient, who filed the complaint, first approached the clinic in 2011 after seeing advertisements in various magazines promoting hair transplant services.
After a detailed consultation and assessment, the clinic advised him that 1,621 hair grafts would be transplanted to achieve a natural look, quoting a fee of Rs. 2,25,000. The patient deposited Rs.…
