WhatsApp is one of those apps which practically every doctor uses routinely in India. Most doctors use it for personal reasons, and many have also started utilising it to connect with their patients as well. Unfortunately, they do it in a disorganized and haphazard fashion, which means they are not making the best possible use of this very versatile platform! Here's one way of making sure that WhatsApp can be used effectively to help improve medical care.
The doctor needs a dedicated mobile just for his clinic, which is used exclusively for this purpose, so he doesn't get troubled at all odd hours because of patients contacting him. The moment the patient contacts the clinic, the receptionist adds the patient's mobile as a new WhatsApp contact, and starts a conversation with that patient. For example, this can be used to send a google map to the patient, so they can find the clinic…
